Testimonials

"Our partnership with HFI has given us access to a vast storehouse of knowledge in the field of user design engineering. This has helped us in revisiting the brand, keeping user focus in mind, and creating a product that is not only user-friendly, but promises to set standards in the industry."

"I went to a taxonomy conference [recently] and much of the discussion was around 'are we a profession?', 'what are the qualifications needed?', 'what should we call ourselves,' and 'do we need a certification program?' HFI is way ahead of the game and has done so much to provide standards for the usability field through their courses and programs. I really appreciate the work they're doing and feel that I'm able to do a better job for my company as a result of HFI's courses and certification program."

"Put customers first' is one of TD Bank Financial Group's six guiding principles. On the Web, that means delivering the best user experience possible. To that end, we have worked extensively with HFI to ensure we put customers first across all of our Web properties. HFI's expertise in user-centered design, its understanding of financial services, and its high level of professionalism have proved invaluable in pursuit of our customer goals."

"We are extremely happy with HFI and their review. Their independent, analytical and direct answers (not just nice pictures but constructive and actionable recommendations) are being utilized already. We commend the HFI team!"

"In terms of system projects, this has probably been one of the more successful projects in our organization. And it has been well received. Now we have the president of our company using this [Intranet] tool, right down to the individual on the shop floor and in the field. That's very gratifying for us to know, that we have a tool that is actually being used – from the casual user to the expert user."

"Before HFI helped us redesign our Intranet, ARINC's employees had trouble finding what they were looking for. People had to navigate through department subsites that each looked very different from one another. The results of the usability tests and card sorts have given us an Intranet which is much more cohesive and user-friendly. HFI also taught our Web team how to use these great new methods to create future Intranet pages on our own."

"Our usability team saw the value in acquiring an 'outside' accreditation and pursued HFI's certification program. We've now had many successes and an ever-widening circle of people seek our expertise. The value of usability is being recognized by an ever-increasing population within our company."

"HFI's team of usability experts and customer-centric approach were key factors in Staples.com winning a 'Best Business-to-Business Site' award. As with any good partnership, HFI shares the Staples.com vision of creating outstanding customer service through a great Web experience."

"HFI's expert team took our site to the next level. Given the significant increase in usability, I view this investment as money well spent that provides a tangible return and significant impact for California citizens and our business partners."